At Manik Kebab Restaurants, we strive to provide the highest quality food and service. If, for any reason, you are not completely satisfied with your order, we are here to help. Please read our refund policy carefully to understand how we handle refunds for various situations.

1. Eligibility for Refunds

Refunds may be requested in the following situations:

• Incorrect Orders: If you receive an incorrect order, we will work to correct it by either sending a replacement or offering a refund.
• Defective or Damaged Products: If the food you receive is damaged, spoiled, or not prepared according to your specifications, you are eligible for a refund or replacement.
• Unacceptable Quality: If the food does not meet our standards of quality or freshness, we will provide a refund or replacement as appropriate.

Refund requests should be made within 48 hours of receiving your order.

2. How to Request a Refund

To request a refund, please contact us through the following methods within 48 hours of receiving your order:

• Phone: [Insert Contact Number]
• Email: [Insert Contact Email]
• In-Person: Visit one of our restaurant locations with the receipt and your order details.

When contacting us, please provide the following information:

• Your order number
• A description of the issue
• Photos of the damaged or incorrect items (if applicable)
• The date and time of the order

3. Refund Process

Once we have received your refund request and verified the issue, we will take one of the following actions:

• Replacement: We may offer to replace your order at no additional charge.
• Full Refund: If a replacement is not feasible or if you prefer a refund, we will process a full refund to the original payment method (e.g., credit card, cash).

Refunds will typically be processed within 5-7 business days depending on the payment method used.

4. Non-Refundable Items

The following items are non-refundable:

• Customized Orders: Orders that have been customized according to customer preferences (such as special requests for ingredients or preparation) may not be eligible for a refund unless they are incorrect or defective.
• Third-Party Delivery Fees: If you place an order through a third-party delivery service (e.g., UberEats, GrubHub), delivery fees and charges from the third party are not eligible for refund by Manik Kebab Restaurants. Please contact the delivery service directly for any issues related to their fees.
• No-Show or Late Cancellations: Refunds will not be provided for no-show orders or cancellations made after the food is prepared or dispatched.

5. Refunds for Online Orders

If you placed an order through our website or app, refunds will be processed to the original payment method. If there is an issue with the payment processing, we may ask you to provide additional details to resolve the matter.

6. Late Arrivals or Delivery Issues

For orders made for delivery, please note that we do our best to ensure timely service; however, delivery times can vary based on factors such as traffic or third-party delivery service delays. Late arrivals do not qualify for a refund unless the food is significantly affected in quality due to the delay. If you encounter any delivery issues, please contact us immediately, and we will work to resolve the issue.

7. Changes to This Refund Policy

We reserve the right to update or change our refund policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our refund procedures.